Privacy Policy

At DJC Nature Stay, we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you stay with us or use our services, in accordance with applicable Indian laws.

Information We Collect

We may collect the following types of information, either directly from you or through third-party sources, including online platforms, travel agencies, or government authorities:

• Personal identification information: Name, residential address, contact details, date of birth, and valid government ID proof.
• Payment and billing details: Credit/debit card, UPI, bank transfer, and billing address.
• Booking and reservation information: Arrival/departure dates, room category, number of guests, and package selections.
• Information provided during check-in or through our website contact/booking inquiry forms.
• Feedback, reviews, or correspondence through email, phone, or messaging.
• Information collected via CCTV and on-premises security for guest safety and surveillance.
• Technical information such as IP address, browser type, and device details when you use our website or guest Wi-Fi services.
• Preferences and special requests (e.g., dietary restrictions, accessibility requirements).

Use of Information

We use your personal information for the following purposes:

• Process reservations, confirmations, and payments.
• Provide resort hospitality, cottage accommodations, and adventure amenities.
• Communicate regarding your booking, itinerary, or stay details.
• Comply with statutory hotel/resort regulations and government reporting guidelines.
• Improve our services, facilities, and overall guest experience.
• Personalise your stay and offer tailored eco-resort services.
• Ensure the security and physical safety of guests, staff, and resort property.
• Conduct internal audits, data analysis, and research to enhance operations.

Information Sharing

We do not sell or rent your personal information to any third parties. We may share information strictly under the following circumstances:

• With trusted third-party service providers assisting in our operations (e.g., payment gateways, reservation management platforms).
• With local police, tourism boards, or regulatory authorities as required by Indian law.
• With legal advisors, auditors, or insurance providers for compliance, dispute resolution, and protection of our rights.
• With affiliated operational entities within our management group for internal administration.

Data Security

We implement reasonable and appropriate technical and organisational security measures, such as encryption, access controls, and regular security assessments, to protect your personal information from unauthorised access, disclosure, alteration, or misuse. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information as required for business, legal, taxation, or regulatory purposes and securely delete it when no longer needed.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us at book@djcnaturestay.com. You may also object to certain types of processing, request data portability, or withdraw your consent at any time, subject to legal and contractual obligations.

Updates to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at our front desk and on our website. Material changes will be communicated to you as required by law.